Instructional Designer

As a Barclays Instructional Designer, you will be responsible for developing and deploying cutting edge online learning curriculum that will continuously offer self-paced interactive on demand eLearning in our Learning Management System (LMS). In this role, you will also be accountable for the creation of non-online learning materials such as classroom training presentations, job aids, and manuals.

Salary / Rate Minimum: $55,000
Salary / Rate Maximum: $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world’s largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Partnering with stakeholders to understand learning needs and designing learning solutions to meet business needs
• Managing multiple learning projects simultaneously including classroom learning solutions, eLearning and job aids
• Developing and producing content that meets the needs of the US Learning community (currently Collections, Customer Care, and Fraud)
• Engaging in active ongoing industry research and maintain a high level of knowledge in eLearning best practices
• Adding new features and functionality to online learning by learning and utilizing new technology and software applications that enhance the learning output
• Coordinating special projects and perform additional duties as designed
• Measuring  and reporting on key metrics to demonstrating successful implementation of eLearning programs routinely

What we’re looking for:

• Ability to create a learning needs analysis and definition documents to drive and define eLearning design projects
• Experience using a Learning Management System to complete tasks such as uploading course content, working with uploaded content, and using reporting tools
  
• Demonstrated experience with eLearning authoring software (Articulate Storyline 360 preferred) including development of storyboards, scripting, recording/editing
  
• High degree of computer literacy with sound working knowledge of Microsoft Office Suite (Word, Excel, and PowerPoint) publishing of SCORM, and evaluation.

Skills that will help you in the role:

• Bachelor’s degree in Instructional Design, Instructional Technology, Education, Training and Development or a related field is highly preferred
• Excellent communication skills (written and verbal) 

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward.  Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

#LI-Hybrid

More about working at Barclays

Barclays in the US

Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.

How to Apply

We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Diversity and Inclusion

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.